CUSTOMER CARE

We pride ourselves on producing good quality, handmade, original product. Great time and care is taken in creating each individual piece. Therefore by definition no two items will be the same, which we feel is part of their beauty.   If any item ordered is not to the standard you feel is acceptable given the above, please do not hesitate to contact us.  

We of course endeavour to replace or refund any item that falls short of expectations.

 

PRIVACY & SAFETY

The information you provide enables Hook and Hatchet and/or its agents to complete transactions you request through the Hook ad Hatchet website.Hook and Hatchet and/or its agents do not store credit card details after the transaction has been authorised. When you register with Hook and Hatchet, we will require your email address.

Hook and Hatchet and/or its agents do not sell or rent information about its customers to third parties.

WHOLESALE INQUIRIES

We are currently not producing for the wholesale market. For all enquiries, please email: marjhogarth@yahoo.co.uk   

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments